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Employment Type: Full Time (35 hour week)
Duration: Fixed Term Role - Until 25 Oct 2024 (possibility of extension till end of 2025)
Remuneration: Competitive Salary Package
Location: Kensington NSW (Hybrid Flexible Working)

About UNSW:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:

The Division of the Deputy Vice-Chancellor Education and Student Experience (DVCESE) has prioritised the implementation of a best-in-class lead management system (technology, data, processes & target operating model) to manage individual prospects throughout their UNSW experience, from the moment of anonymous engagement up until enrolment into a program. This investment forms a central part of the Future Student Recruitment strategy and is crucial for achieving enrolment targets and meeting the needs of lifelong learners.

The Lead Management project is primarily a business program lead by the Future Students team, but also involves significant technical components related to the deployment of a CDP, a Sales CRM module within the existing Microsoft Insights CRM suite, and data integrations. The program will be executed in alignment with the Student Experience Roadmap program, led by the IT Architecture Solutions, and stakeholders across DVCESE.

The Program Manager, Lead Management will be responsible for the end-to-end management of the program including vendor management, ensuring schedules, timelines and budgets are adhered to and assisting the business in securing and managing funding for the planned program of work.

The Program Manager reports to the Program Lead and has 2 direct reports, with a dotted reporting line to the Director EPMO.

Who You Are:

We are seeking a strategic leader who is operationally minded, able to liaise and lead collaboration among stakeholders with ease. Our ideal candidate is pro-active, overseeing risks whilst adhering to processes and to the UNSW EPMO project management methodology. They will deeply understand the project's impact on people, processes, and technology.

• Relevant tertiary qualification and extensive relevant experience including significant experience as a Program Manager implementing a business process lead CRM using Project Management methodology such as Prince 2 or Agile.

• Proven experience of managing projects through the complete project lifecycle, with the ability to deliver to project estimates plans.

• Extensive leadership experience, with the ability to work through others directing activity through matrix management.

• Excellent interpersonal skills and high-level ability to establish personal credibility and effective working relationships with IT colleagues, the business and a range of stakeholders.

• Extensive experience working in a complex environment interacting with multiple project roles.

• Proficiency using various MS products such as MS Project, MS Word, Excel and Visio.

• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.

• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

How to Apply:

Please submit your CV and a Cover Letter addressing the Selection Criteria (Who you are above)

Applications close: Tuesday 2 January 2024 - Before 11:55pm

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.