Información del trabajo
Customer Service Representative
InternetJobs Pittsburgh, Pensilvania, Estados Unidos 144 Días Hace

Vista General
Tipo de empleo: Tiempo Completo
Duración:
Rango salarial del empleo: $ por acuerdo - por hora
Vacantes del campo: Actividades administrativas
para especialistas: Relaciones públicas
Publicado: 2024-06-09
Código postal:
Requerimientos
Educación mínima: Universidad
Experiencia mínima: 1 año
Género: No importa
Edad: De - A
Visa de trabajo: Schengen
Estado del trabajo
Iniciar publicación: 2024-06-09
Para la publicación: 2024-12-09
Lugares libres: 1
Número de visitas: 479
Próximos pasos: Enviarme CV

Los contactos del empleador solo están disponibles para usuarios autorizados: Inicio de sesión & Registrar

Share on Google+ Friend Feed Share on Blog Linkedid MySpace Twitter Yahoo Share on Digg Share on facebook
Región: Pensilvania
Descripción

Our client in Downtown Pittsburgh is hiring for Contact Center Agents for a contract to hire opportunity. The Contact Center Agent manages client requests regarding property and facilities repairs and maintenance. They are charged with ensuring that each and every caller's request is managed from inception to completion and payment (if appropriate) to the satisfaction of the client. Pay:$15-16

 

- The role is temp to permanent preferred (long term)

- All candidates must be in Pittsburgh

- Candidates must have working highspeed internet and the ability to work remotely

- All required equipment would be supplied

- All training provided

 

 

What is your day to day?

• Answer all incoming calls from the client portfolio.

• Ensure that requests are addressed in an expeditious manner.

• Verify and track work orders to completion.

• Analyze caller's needs and is empowered to implement the best strategy to respond to ensure superior customer satisfaction.

• Continually build customer relations with client personnel

• Ability to capture information in system whilst continuing conversation with client.

• Determine when to escalate critical works or issues that cannot be resolved without further assistance.

Desired experience and technical skills

Required

• Interpersonal Skills / Interpersonal Sensitivity and Flexibility

• The ability to effectively communicate and liaise with a wide range of internal clients such as Facilities Managers, Operations Managers and Account Managers is also necessary

• Highly developed oral, listening, and written communication skills

• Interpersonal Skills / Interpersonal Sensitivity and Flexibility

 

Preferred

• Self-motivated

• Customer Service Orientation

• Able to work with little direction

• Team Player, focused on the best outcome for all


Requirements
- No stranger to performing extensive research to resolve complex customer inquiries

- Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications

- Proficient with diversified computer software and systems

- Comprehensive knowledge of Answering Inbound Calls

- A consistently positive approach to your work that is rooted in a businesslike professionalism

- 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

- Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

- Strong communication and social skills and able to receive criticism well

- Customer service and office administrative skills

- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

 

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!




Trabajo por ciudad Ordenar por

Empleos por región Ordenar por

Vacantes por Especialidades
Contabilidad, finanzas y auditoría (101)Actividades administrativas (116)Agentes, correos (66)Agricultura (70)Arquitectura (13)Auto, transporte, camiones (327)Bancos, becas, empresa de inversión (6)Atención de jubilación (293)Servicios de limpieza (563)Calculadora, Programación (23)Construcción (984)Consulta (7)Cocina (392)Cultura (0)Diseño (27)Controladores (400)Energía, electricistas (190)Ingeniería (68)Muebles, instalación, reparación (66)Gobernadores y jardines (34)Estilistas y maquilladores (60)Hoteles (118)Servicios comunales (13)Recursos humanos (4)Seguros (6)Informar a las tecnologías basadas en Internet (16)Jurisprudencia (5)Artesanos (297)Ajardinar (34)Logistica (72)Mantenimiento del edificio (7)Manejo (62)Medios: prensa, radio, TV (1)Medicina y Farmacia (199)Diversidades (136)Educación, cuidado de niños (129)Trabajar en un tiempo (1)Operadores (159)Pintor (6)Policía, Ejército (2)Imprimir (4)Publicidad, marketing (13)Suministro (8)Producción (702)Protección (7)Servicios públicos (0)Editar (0)Bienes Raíces (34)Reparación de equipos (6)Restaurantes (339)Comercio minorista (244)Ciencia y Educación (12)Secretaría (10)Seguridad (3)Centros de servicio (107)Industria del entretenimiento (19)Cantantes, músicos y artistas (5)SPA, salones de belleza (199)Cultura física y deportes (10)Almacenamiento (379)Trabajo para estudiantes (3)Sastres y puntadas (59)Maestros, educadores (10)Técnicos (306)Telecomunicaciones (38)Tours y excursiones (13)Comercio mayorista, ventas (37)Traductores, lingüistas (3)Trabajar en casa (174)
Aplica ya