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About Us: Located in Penrith, Tresami Managed IT Services is an established IT Managed Services Provider (MSP), Providing IT support across the greater Sydney region since 1994. Tresami is dedicated and pro-active in ensuring that our clients IT support solutions are expertly catered for.

About The Role: We are seeking a skilled and motivated Junior Workshop Technician to join our team. In this role, you will be responsible for providing technical support remotely and face to face with our clients. You will need a fantastic phone manner and awesome written communication skills as well as a good understanding of computers hardware and software.

Key Responsibilities

Assist customers troubleshooting and answering queries
New computer assembly and builds
Computer repairs and upgrades
Virus/spyware prevention and removal
Undertake basic troubleshooting and diagnosis of an issue
Fantastic communication skills
High standard of personal presentation
Strong sense of urgency and the ability to get things done right this first time
Strong drive to succeed in a team environment
Accurately interpret and record relevant information into our ticket tracking system
Ability to install and support a broad range of software

To Be Successful In The Position:

Experience in computer hardware, assembly and builds
Experience in providing technical support for a variety of platforms
Ability to use Microsoft Outlook and Microsoft Office tools.
Exceptional customer service skills

How to Apply: If you are passionate about IT and enjoy helping others, we would love to hear from you! Please send your resume and cover letter

Employer questions
Your application will include the following questions:
Which of the following Microsoft Office products are you experienced with?
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Workshop Technician?
Do you have customer service experience?
What's your expected annual base salary?
How much notice are you required to give your current employer?
Do you have a current Australian driver's licence?
Do you own or have regular access to a car?