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About the Hotel Federal

A landmark since the early 1900s, Hotel Federal—fondly known as 'The Middle Pub' by locals—is a true gem on the northwest coast. Featuring a gaming lounge with 30 state-of-the-art gaming machines, local entertainment, and a burger bar, it truly stands out as a premier destination for locals, tourists, and passers-by.

What you can expect in a day in this role

In this role, you will be responsible for attending to enquiries from our gaming patrons, preparing food and beverages, and providing exceptional customer service.

Some of your day-to-day duties will include:

Managing and maintaining gaming functions and operations
Assisting patrons with both food and beverage orders and queries
Managing TAB functions
Uphold cleanliness and hygiene standards
What you will bring to the role

Along with excellent customer service and the ability to take initiative you will have:

Demonstrated cash handling proficiency
Knowledge of all gaming machine regulations, compliance, operations, and procedures
An understanding of food & beverage products and services
A professional & mature “can do” attitude with the ability to work autonomously
Current Responsible Service of Alcohol Certificate (RSA) and Responsible Service of Gaming Certificate (RSG), or the ability to obtain these certificates
Please note to be successful in this role you need to be able to work a variety of night and weekend shifts, which may include public holidays.

A successful candidate in this role may be subject to pre-employment and ongoing screening checks.

What you can expect from us

Joining our team comes with fantastic perks, including exciting career opportunities and discounts across Federal Hospitality properties and staff uniforms. Most importantly, you'll be part of a great place to work, where your growth and satisfaction are our top priorities.