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It takes the connection of team members in many different roles to run more than 800 supermarkets across Australia. Whether you’re in-store or delivering to a customers’ door, life in-front or behind the shelves is fast, and it’s fun. Joining Coles Supermarkets means you’ll belong in a team of diverse personalities, cultures, backgrounds and beliefs, just like the local communities we serve. Each day brings a variety of valuable first-hand experiences and with the formal training we give you, you’ll gain skills that set you up for an ongoing career at Coles Group and beyond.

About the role

​As a Customer Service Agent (CSA) you will get behind the wheel of our iconic Coles vans and help deliver customer orders to our customers homes. For this role you’ll safely navigate your local neighbourhoods to deliver customers shopping to their homes during the day or night. You’ll also help with picking and packing orders to the highest standard, ready for delivery.

About you and your skills

A commitment to providing great customer experiences by working with enthusiasm, energy and pace
An Unrestricted Australian Drivers Licence and a safe driving record (you’ll need to consent to undergo both a police history check and driving history check)
The confidence to safely drive and navigate through busy streets, suburban roads and/or regional areas
To be active – as well as driving, you’ll be on your feet, lifting and carrying groceries from the van to your delivery points (there could be stairs!)
Availability to work flexible hours across our store trading days, including early mornings, evenings and weekends (generally shifts run from 5am-1pm and 1pm-11pm

Take your next step into something bigger, apply now

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements.​

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.