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Grace Removals Group Ltd. is one of Australasia’s leading moving companies, offering a comprehensive range of relocation services.

We are seeking an energetic and dynamic customer service professional to join our team and represent our company to customers on the move. If you are an excellent communicator who thrives in a fast-paced environment and enjoys variety and hard work, this could be the perfect role for you.

We need a team player with the X factor to join our Grace Customer Service Team. If you love engaging with customers over the phone, we want to hear from you!

Job Overview

This is a fixed-term position covering parental leave. You will be responsible for handling telephone, internet, and web enquiries from customers across New Zealand. Your role will involve providing advice on Grace’s range of services and ensuring a great customer experience through exceptional listening and decision-making skills.

You are engaging, friendly, and confident, with an outstanding telephone manner to organize physical or video surveys or direct selling.

This role is ideal for someone with experience in customer service or phone sales.

Hours of Work: 40 hours per week, Monday to Friday & 08:30am to 5pm.

Fixed Term: 9 months

To Be Successful in This Role

Outstanding written and oral communication skills
Strong customer focus with a mature, practical, and common-sense outlook
Attention to detail and good with numbers
A willingness to see tasks through to completion
Well-organized with exceptional time management skills
Computer literate (particularly MS Office and Lotus Notes)
Team player
Eligible to work in New Zealand

What We Can Offer

Attractive salary
Access to free and confidential EAP services
North Shore location with free onsite parking

Equal Employment Opportunity

Grace Removals Group Ltd. is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, or any other characteristic protected by law.

We welcome applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

If this sounds like your next career move, don’t hesitate to apply today.

For more information about Grace Removals, visit our website: www.graceremovals.co.nz.

Please note that only successful applicants will be contacted.

Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
How many years' experience do you have as a sales consultant?
Do you have customer service experience?
Which of the following Microsoft Office products are you experienced with?