CENTRO DI LAVORO per i lavoratori migranti

Salary
15.00 hourly / 35 to 40 hours per week

Languages
English

Education
Secondary (high) school graduation certificate
Experience
7 months to less than 1 year

Work setting
Hospitality industry
Hotel, motel, resort
Responsibilities
Tasks
Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Investigate and resolve complaints and claims
Process guests' departures, calculate charges and receive payments
Maintain an inventory of vacancies, reservations and room assignments
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Handle wake-up calls
Provide customer service
Additional information
Work conditions and physical capabilities
Attention to detail
Overtime required
Personal suitability
Client focus
Dependability
Flexibility
Judgement
Organized
Reliability
Team player